event support specialist, ticketmaster - New York, ny

When: August 2021 to Present

• Meet and exceed Event Management service level agreements

• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors

• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events

• Establish and develop relationships with assigned clients

• Onsite event support at events including US Open and Global Citizen Festival

• Member of the TM team that helped open the new UBS Arena, home of the NY Islanders

box office/guest services, webster hall - New york, ny

When: August 2021 to Present

Affiliation: The Bowery Presents (AEG)

• Part-time guest services work at shows including scanning and selling tickets, ID/vaccine check, coat check, and general customer service

• Shows include, but are not limited to: The Aces, Olivia O’Brien, Misterwives, Emo Nite LA, Webster Hell

SynnerNATION Marketing Representative, The Syndicate - NYC AND CHICAGO AREAS

When: February 2014 to Present

• Onsite production assistance for experiential events for clients including HBO

• Promote artists online and distribute promotional materials at concerts, special events, college campuses, and retail locations throughout the Chicago and New York areas

• Create awareness via word of mouth and grassroots marketing for entertainment

• Promotional campaigns include: All Time Low, Governor's Ball, David Guetta, Rush, and Screaming Females

VIP Assistant, Genesis the last domino? tour 2021 - New York, ny

When: December 5 2021

Venue: Madison Square Garden

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• Set up and break down of VIP party equipment and décor

box office, palm tree music festival - Westhampton beach, ny

When: August 29 2021

• Scanned tickets using Tixr software

• Distribution of festival wristbands

• Assisted with merchandise count-out

Check In LEad, Dead & Co what a long strange trip it’s been 2021 - Queens, ny, philadelphia, pa, and hartford, ct

When: Summer 2021

Venues: Citi Field, Citizens Bank Park, Xfinity Theatre

Affiliation: CID Entertainment

• Supervised check-in staff at assigned check-in location

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• Set up and break down of VIP party equipment and décor

• Assistance with load out

VIP Assistant, Luke Bryan Proud to be Right Here 2021 - Wangath, ny

When: August 13 2021

Venue: Jones Beach

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• VIP lounge assistance including photo booth with life-size Josh prop

• Set up and break down of VIP party equipment and décor

• Assistance with load out

Event FulFillment Coordinator, Stubhub - New York, NY

When: January 2018 to March 2020

• Ran queries to track sales and fulfill ticket orders 

• Troubleshot various issues, foresaw and solved potential fulfillment problems, and communicated solutions to the internal team and fans 

• Maintained contact with local sellers to ensure prompt and accurate ticket delivery 

• Assisted with listing verification approvals and UPS order ship-outs 

• Provided immediate, high-quality customer service to customers in person as well as by phone and email 

• Interacted with fans at fan engagement events and act as a brand ambassador

• Traveled to provide Last Minute Services at remote events like ACC Charlotte and College World Series in Omaha

VIP Assistant, Josh Groban’s great big radio city show - New York, ny

When: February 14 2020

Venue: Radio City Music Hall & Convene

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• VIP lounge assistance including photo booth with life-size Luke prop

• Set up and break down of VIP party equipment and décor

• Assistance with load out

VIP Assistant, MARc Anthony “Opus” Tour - New York, ny

When: February 13 2020

Venue: Madison Square Garden

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• VIP lounge assistance including escorting

• Set up and break down of VIP lounge equipment and décor

VIP Assistant, DEAD & Company “Fall fun run” - New York, ny

When: October 31 and November 1 2019

Venue: Madison Square Garden

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• VIP lounge assistance including escorting

• Set up and break down of VIP party equipment and décor

• Assistance with load out

VIP Assistant, Lindsey Stirling “Artemis” Tour 2019 - New York, ny

When: September 5 2019

Venue: Gramercy Theatre

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• Packed and loaded out materials for Fedex drop off

ticketing, BTS Serendipity Exhibition - Brooklyn, ny

When: Summer 2019

Venue: Motif Studios

Affiliation: AEG/Goldenvoice

• Line control

• Ticket scanning

• AXS app troubleshooting

• General customer service

VIP Assistant, DEAD & Company Summer Tour 2019 - Queens, ny

When: June 23 2019

Venue: Citi Field

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• VIP lounge assistance including escorting

• Set up and break down of VIP party equipment and décor

• Assistance with load out

VIP Assistant, Maren Morris “GiRL” World tour - Brooklyn, NY

When: May 3 2019

Venue: Brooklyn Steel

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Soundcheck party and meet and greet assistance

• Set up and break down of VIP equipment

VIP Assistant, MUSE “Simulation theory” world tour - New York, NY

When: April 8 2019

Venue: Madison Square Garden

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Management of will call lists and distribution of credentials

• VIP lounge assistance including VR games and guest escorting

• Set up and break down of VIP lounge equipment and décor

• Assistance with lounge after party and load out

VIP Assistant, Lennon Stella “Love, me” tour - New York, NY

When: March 25 2019

Venue: Irving Plaza

Affiliation: CID Entertainment

• Preparation and organization of merchandise

• Check in of guests and communication of program specifics

• Meet and greet assistance

• Set up and break down of step-and-repeat

VIP Shuttle stop host, c3 Presents/Lollapalooza - Chicago, IL

When: August 2018

• Directed VIP guests to proper viewing areas/lounges

• Ensured correct wristbands coordinate with shuttles

• Managed guest services at checkpoint including estimated wait times, no drinks on carts, and cart capacity

• Coordinated driver rotation and meal breaks

VIP Assistant, Kidz Bop "Best time ever" Tour - Wallingford, CT and Holmdel, NJ

When: June 24 and August 13 2017

Venue: Oakdale Theatre and PNC Bank Arts Center

Affiliation: VIP Nation

• Guest check in, including hosting and interacting with guests

• Setting up and taking down party room decor

• Helping with meet & greet and gift bags

Osheaga Music Festival - Montreal, QC

When: July 2015 and 2016

Venue: Parc Jean-Drapeau

Affiliation: Revolution Marketing, LLC

• Assisted with event coordination and production for Osheaga Festival in Montreal

• In charge of DIY product and activities at H&M Osheaga activation

• Assisted with on-site staff management and occasional runner duties

• Helped complete post-event recap deck
  

Families for Excellent Schools Rallies - NYC

When: September-October 2016

Venue: Prospect Park and Foley Square

Affiliation: Revolution Marketing, LLC

Coordinated Revolution Marketing's work with Families for Excellent Schools and Cornerstone Agency for September 28th rally in Prospect Park and October 19th rally at Foley Square. Work included:

• Assisted with event coordination and production

• In charge of product and activities at activation area of both rallies

• Assisted with on-site staff management

• Booked staff travel arrangements and arranged daily on-site meals

• Assisted with runner duties

• Post-event recap deck assistance

Sephora Influencer Party - NYC

When: August 2016

Venue: Highline Ballroom

Affiliation: Revolution Marketing, LLC

• Researched venues and created/edited presentation

• Day of show production assistant

• Assisted with completion of post-event recap deck

Retail Sales Associate, House Of Blues Chicago

When: September 2014 - May 2016

Affiliation: Live Nation Entertainment

Part-time sales associate in the HOB Chicago retail store. Averaged $50,000 in collective monthly sales and also merchandised and organized product displays. Sold merchandise when artists need an in-house seller as well as worked as a server at brunch and passed food at private parties. 

Merchandise sales for:

• Melanie Martinez (Atlantic)

• Hanson (3CG)

• The Griswolds (Wind Up)

• Rozzi Crane (Interscope)

• Robert Cray (Mascot Label Group)

• Ru Paul's Drag Race

Global Family Reunion - NYC

When: June 2015

Venue: New York Hall of Science

Affiliation: Revolution Marketing, LLC

• Helped with overseeing sponsor tents and family activities including scavenger hunts, potato sack races, tug o’ war, hula hoops, genealogy, contests, yoga, science exhibits and games

• Assisted event producers with strategy, production, marketing, promotion, and logistics

Keek @ IHEARTRADIO FESTIVAL VILLAGE - LAS VEGAS, NV

When: September 2014

Venue: MGM Village

Affiliation: The Syndicate

• Distributed both flyers and battery-operated fans for Keek from 11AM until 5:30PM all around the festival grounds

• Informed patrons about the Keek mobile app

• Assisted iHearRadio staff with facilitating meet and greets for artists including 5 Seconds of Summer, Jake Miller, Meghan Trainor, and the 2014 Macy's Rising Stars Before You Exit

Audi Football Summit - Harrison, NJ

When: July 2014

Venue: Red Bull Arena

Affiliation: Revolution Marketing, LLC

• In charge of the children's miniature soccer field in the outdoor activation area

• On-site staff training and management

• Assisted with load-in, set up, tear down, and load-out